Cancellation & Refund Policy

Last updated: 9 September 2026

This policy explains how to cancel your It Matters subscription, what happens to your access when you do, and when you're entitled to a refund. It forms part of our Terms of Use.

1. How to cancel

You can cancel your subscription at any time, before your next billing date, in either of these ways:

• From your account profile page on the website (once logged in, go to your dashboard and select "Cancel Subscription").
• By emailing us at hello@itmattersmovement.com and asking us to cancel on your behalf.

2. When cancellation takes effect

Cancelling stops all future renewals — you will not be billed again. You keep full access to the app and website until the end of your current paid month. We don't offer pro-rata refunds for the unused portion of a partial month; your access simply continues until that period ends.

3. 7-day cooling-off period

If you're subscribing for the first time, you're entitled to a full refund if you cancel within 7 days of your initial purchase, in line with South African consumer protection guidelines for electronic transactions. To use this cooling-off right, email us at hello@itmattersmovement.com within 7 days of signing up, and we'll refund your first payment in full.

This 7-day cooling-off right applies only to your first, initial subscription payment — it does not apply to subsequent monthly renewals.

4. Refunds outside the cooling-off period

Once the 7-day cooling-off period has passed, payments already made for a billing period are non-refundable, except where required by law (for example, if we're unable to provide the Service due to a fault on our part).

5. Billing questions or disputes

If you believe you were charged in error, or have any other billing dispute, contact us at hello@itmattersmovement.com and we'll look into it promptly.

6. Contact us

Questions about cancelling or refunds? Reach out to us at hello@itmattersmovement.com.